FAQ

Common FAQ

Technical FAQ

Tracksolid FAQ

NIST8259 FAQ

How can customers report suspected problems with cybersecurity implications, such as software vulnerabilities, to the manufacturer? Will reports be accepted after support ends? Will reports be accepted after end-of-life?

Customers can report problems on Jimi website (https://www.Jimilab.com/security/), or communicate with sales managers. All reports will be accepted even after support ends or end-of-life.

What functionality, if any, will the device have after support ends and at end-of-life?

Customer will be able to continue use of a device at its end-of-life, but it is possible that customer cannot control the device through the APP any longer.

How can customers maintain security even after official support for the device has ended? Will essential files or data be made available in a public forum to allow others, even the customers themselves, to continue to support the IoT device?

Manufacturers will inform users of the information through APP before discontinuing support.

What information do customers need on general cybersecurity-related aspects of the device, including device installation, configuration (including hardening), usage, management, maintenance, and disposal?

The user can use it normally after connecting the device to the network according to the operation manual, other operations are not required. All of the user’s actions are considered by the vendor and are taken into account at the beginning of the system’s design.

What is the potential effect on the device if the cybersecurity configuration is made more restrictive than the secure default?

There is no need to change the network security-related configuration in use.

What inventory-related information do customers need for the device’s internal software and firmware, such as versions, patch status, and known vulnerabilities? Do customers need to be able to access the current inventory on demand?

Users can check known security risks through Jimi IoT security site https://www.Jimilab.com/security/ Users can view other device relate information through APP.

What information do customers need about the sources of the device’s software, firmware, hardware, and services?

The user does not need to pay attention to the software and hardware used by the specific device, cloud service platform and other information during use.

What information do customers need on the device’s operational characteristics so they can adequately secure the device? How should this information be made available?

There isn’t multiple firmware for this product. The user does not need to pay attention to the software and hardware used by the specific device, cloud service platform and other information during use.

What functions can the device perform?

Jimi IoT supplies a full range of GNSS tracking devices, including hardwired GPS tracker/wireless GPS tracker, 2G/3G/4G GPS tracker, basic/versatile tracker. By leveraging GPS tracking devices, you can protect and fully utilize your trailer, truck, tractor, construction fleet, and equipment, etc.Car DVRs are the ideal companions for daily driving and long-distance travel, as they can record what is happening on the road and every detail inside the car. Dash Cam features live tracking and video capture, G-sensor, emergency calls, and more, making it the perfect choice to deter crime, record bad motorists, and more quickly resolve disputes resulting from traffic

What data types can the device collect? What are the identities of all parties (including the manufacturer) that can access that data?

Description Name of the collected data Detail content of the data DUT or companion Midea APP or Tracksolid APP or cloud or third party that collected,stored and accessed the data collector storer accessor Data 1 Email address Nickname Profile photo Account login password To verified user’s identity APP Cloud & APP Cloud & APP Data 2 Schedule To start device regularly APP Cloud &APP Cloud &APP Data 3 IP address To help track and fix any fault; or error in the application APP Cloud & APP Cloud & APP Data 4 Wi-Fi SSID Wi-Fi password For network communication Device Device